Covid-19 Policy

COVID-19 Policy

Covid-19 Refund Statement:

If you are unable to join an experience due to a local lockdown in your home country as a result of Covid-19 or due to your home country’s Government advising against travel to your destination(s) as a result of Covid-19, then we will be able to transfer your booking to another experiential tour at a later date*, or, you can choose to have a full refund of monies already paid to Hospitality Stories.

HOSPITALITY STORIES has the right to amend the content of the experience if this is made necessary because of Covid-19 restrictions and regulations, aiming at the security and health of the participants.

If we have to cancel an experience due to Covid-19, we will do whatever possible in order to transfer your booking to another experience at a later date* (provided this experience will be available at the desired by you date), or, you can choose to have a full refund of monies already paid to us, in accordance with our Booking Terms and Conditions.

Please note that before you travel you should ensure that you and each member of your party have obtained adequate travel insurance covering circumstances where you and/or any member of your party contract Covid-19.

Where you and/or a member of your party are forced to cancel due to contracting Covid-19, we will be unable to refund any monies paid (outside the scope of our normal Booking Terms and Conditions) and will direct you to your travel insurer.

*Replacement experiential tour to be undertaken with 12 months of the original experiential tour date. Where we are unable to offer you such replacement experiential tour of the same price, category, subject to availability, we will be able to work with you to discuss the options available to you.